Explore What Data We Collect and Why
We collect information you provide directly — your name, email address, phone number, and the account wallet details you enter when depositing via bKash, Nagad or Rocket. When you make a deposit, our payment processor receives a transaction reference tied to your account; we do not
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store your full mobile banking PIN or password at any point. We also collect technical data automatically: your device type, browser version, IP address and session activity. This helps us verify your account, detect unusual access patterns, and keep your wallet transactions secure. When you contact
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our support team, the conversation is logged against your account for follow-up purposes. We retain personal data only as long as your account remains active or as required by applicable law — your local legal context and eligible region determine how long certain records must be
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kept. You can ask us what data we hold on you at any time through our account support channel. Cookies placed during your session track navigation behaviour so we can improve the platform experience; you can manage cookie preferences through your browser settings at any point.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.